1. Free trial and verification charge

When you start a free trial we may collect a small verification charge (for example ₹1) through Razorpay to confirm your payment method. [State whether this charge is refunded automatically, and within how many days.] You will not be charged the subscription fee during the trial.

2. Cancelling a subscription

You can cancel at any time from your workspace billing settings or by writing to customersupport@vettrihrms.in.
Monthly plans: cancellation takes effect at the end of the current month. We do not refund partial months.
Quarterly and annual plans: cancellation takes effect at the end of the paid term. If you cancel within [14] days of the first payment of an annual plan, we refund the unused portion on a pro-rata basis.

3. When we refund

Duplicate or mistaken charges are refunded in full.
If we terminate the service for reasons other than your breach, or you terminate because we materially breached the Terms, we refund prepaid fees for the unused period.
If you object to a new sub-processor and terminate under the DPA, we refund prepaid fees for the unused period.
Reductions in employee count take effect from the next billing cycle and are not refunded for the current cycle.

4. How refunds are paid

Approved refunds go back to the original payment method through Razorpay, usually within 5–7 working days of approval (bank timelines may vary). GST is refunded or adjusted through a credit note as required by law.

5. Your data after cancellation

Export your data before your subscription ends. Account deletion follows the 30-day process described in the Terms.

6. Contact

Billing questions: customersupport@vettrihrms.in.